Cancellation policy and Refunds
Non-delivery of course/training by CEPUTEC
Tuition fees to be refunded in full if:
- The course is cancelled
- The course is postponed to a date that is untenable for the learner
Based upon learner application
To apply for a refund for any reason, please complete the Application for Refund form that can be found under Learner Information and email it to firstname.lastname@example.org
Tuition fees will not be refunded if:
- The learner has breached CEPUTEC’s policies to warrant an expulsion from the training course.
Outline of course refunds
|10 or more working days’ notice is given||Full refund.|
|4-9 working days’ notice is given||50% refund.|
|Less than 4 working days’ notice is given including ‘no shows’||No refund. *$100 charge applies to PPTEU Members.|
|Withdrawal after the course start date||No refund of any paid and unused tuition fees. Refund of unused tuition fees due to extenuating circumstances may apply.|
|Course withdrawn/cancelled by CEPUTEC||Full refund.|
Learners may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):
- Family or personal matters
- Other extraordinary reasons
Where evidence can be provided to support the Learners’ circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Training Operations Manager and shall be assessed case by case.
Claiming a refund
Complete the Application for Refund Form and submit to email@example.com as soon as practicable to inform CEPUTEC of your decision to withdraw.
Note: The time and date that the form is received will be used as the basis for applying the appropriate refund.
Applications for refunds are processed by CEPUTEC within 14 days from the date of application.
Appealing refund decisions
Complete the Complaints and Appeals Form and submit to firstname.lastname@example.org within 30 days of the refund decision.
Note: The availability of CEPUTEC’s complaints and appeals policy and procedure does not remove your right to act under Australia’s consumer protection laws.