Cancellation policy

Cancellation policy and Refunds

Refunds

Non-delivery of course/training by CEPUTEC

Tuition fees to be refunded in full if:

  • The course is cancelled
  • The course is postponed to a date that is untenable for the learner

Based upon learner application

To apply for a refund for any reason, please complete the Application for Refund form that can be found under Learner Information and email it to nsw@ceputec.edu.au

Non-refundable

Tuition fees will not be refunded if:

  • The learner has breached CEPUTEC’s policies to warrant an expulsion from the training course.

Outline of course refunds

Refunds will be given to students who cancel based on the following:
10 or more working days’ notice is given Full refund.
4-9 working days’ notice is given 50% refund.
Less than 4 working days’ notice is given including ‘no shows’ No refund. *$100 charge applies to PPTEU Members.
Withdrawal after the course start date No refund of any paid and unused tuition fees. Refund of unused tuition fees due to extenuating circumstances may apply.
Course withdrawn/cancelled by CEPUTEC Full refund.
*PPTEU Members (including family members) must provide card details at the time of enrolment to be authorised for a $100 charge. The $100 is not taken off the card at the time of enrolment. The card will only be charged if the member applies for a refund with less than 4 working days’ notice or does not attend training.

Extenuating circumstances

Learners may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):

  • Illness
  • Family or personal matters
  • Other extraordinary reasons

Where evidence can be provided to support the Learners’ circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Training Operations Manager and shall be assessed case by case.

Claiming a refund

Complete the Application for Refund Form and submit to nsw@ceputec.edu.au as soon as practicable to inform CEPUTEC of your decision to withdraw.

Note: The time and date that the form is received will be used as the basis for applying the appropriate refund.

Applications for refunds are processed by CEPUTEC within 14 days from the date of application.

Appealing refund decisions

Complete the Complaints and Appeals Form and submit to nsw@ceputec.edu.au within 30 days of the refund decision.

Note: The availability of CEPUTEC’s complaints and appeals policy and procedure does not remove your right to act under Australia’s consumer protection laws.

CEPUTEC trades as: CEPU Plumbing Division Education and Training Centre (this is what will appear on your bank statement if you have transacted with us) 

Registered business address: 6/306 Albert Street, Brunswick VIC 3056 Australia