{"id":2294,"date":"2021-05-16T01:39:58","date_gmt":"2021-05-16T01:39:58","guid":{"rendered":"http:\/\/ceputecmulti.sftw.com.au\/qld\/?page_id=2294"},"modified":"2021-06-04T04:28:33","modified_gmt":"2021-06-04T04:28:33","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.ceputec.edu.au\/qld\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2294\" class=\"elementor elementor-2294\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c1796e0 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"5c1796e0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67b58b56\" data-id=\"67b58b56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-37e06bc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37e06bc5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6a4a47b3\" data-id=\"6a4a47b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d329b7f elementor-widget elementor-widget-heading\" data-id=\"3d329b7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e6cc782 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e6cc782\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34b43837\" data-id=\"34b43837\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52eb4376 elementor-widget elementor-widget-elementskit-heading\" data-id=\"52eb4376\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Cancellation policy and Refunds<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36008587 elementor-widget elementor-widget-heading\" data-id=\"36008587\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad6d79f elementor-widget elementor-widget-text-editor\" data-id=\"3ad6d79f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Non-delivery of course\/training by CEPUTEC<\/p><p>Tuition fees to be refunded in full if:<\/p><ul><li>The course is cancelled<\/li><li>The course is postponed to a date that is untenable for the learner<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62688d83 elementor-widget elementor-widget-heading\" data-id=\"62688d83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Based upon learner application<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-602c1c94 elementor-widget elementor-widget-text-editor\" data-id=\"602c1c94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To apply for a refund for any reason, please complete the <a href=\"http:\/\/ceputecmulti.sftw.com.au\/qld\/learner-resources\/\" rel=\"noopener\">Application for Refund form<\/a> that can be found under Learner Information and email it to <a href=\"mailto:qldtraining@ceputec.edu.au\">qldtraining@ceputec.edu.au<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a666cc3 elementor-widget elementor-widget-heading\" data-id=\"1a666cc3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Non-refundable<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ace67cb elementor-widget elementor-widget-text-editor\" data-id=\"3ace67cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tuition fees will not be refunded if:<\/p><ul><li>The learner has breached CEPUTEC&#8217;s policies to warrant an expulsion from the training course.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47bd9134 elementor-widget elementor-widget-heading\" data-id=\"47bd9134\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outline of course refunds<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6820a5c0 elementor-widget elementor-widget-text-editor\" data-id=\"6820a5c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tRefunds will be given to students who cancel based on the following:\n<table style=\"border-collapse: collapse;width: 100%\">\n<tbody>\n<tr>\n<td style=\"width: 50%\">10 or more working days\u2019 notice is given<\/td>\n<td style=\"width: 50%\">Full refund.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">4-9 working days\u2019 notice is given<\/td>\n<td style=\"width: 50%\">50% refund.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">Less than 4 working days\u2019 notice is given including \u2018no shows\u2019<\/td>\n<td style=\"width: 50%\">No refund.\n\n*$100 charge applies to PPTEU Members.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">Withdrawal after the course start date<\/td>\n<td style=\"width: 50%\">No refund of any paid and unused tuition fees. Refund of unused tuition fees due to extenuating circumstances may apply.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">Course withdrawn\/cancelled by CEPUTEC<\/td>\n<td style=\"width: 50%\">Full refund.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n*PPTEU Members (including family members) must provide card details at the time of enrolment to be authorised for a $100 charge. The $100 is not taken off the card at the time of enrolment. The card will only be charged if the member applies for a refund with less than 4 working days\u2019 notice or does not attend training.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b27c1af elementor-widget elementor-widget-heading\" data-id=\"b27c1af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Extenuating circumstances<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed36d3c elementor-widget elementor-widget-text-editor\" data-id=\"ed36d3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Learners may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):<\/p><ul><li>Illness<\/li><li>Family or personal matters<\/li><li>Other extraordinary reasons<\/li><\/ul><p>Where evidence can be provided to support the Learners&#8217; circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Training Operations Manager and shall be assessed case by case.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4194f3e elementor-widget elementor-widget-heading\" data-id=\"4194f3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Claiming a refund<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f14e1c2 elementor-widget elementor-widget-text-editor\" data-id=\"f14e1c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Complete the <a href=\"http:\/\/ceputecmulti.sftw.com.au\/qld\/learner-resources\/\" rel=\"noopener\">Application for Refund Form<\/a> and submit to <a href=\"mailto:qldtraining@ceputec.edu.au\">qldtraining@ceputec.edu.au<\/a> as soon as practicable to inform CEPUTEC of your decision to withdraw.<\/p><p>Note: The time and date that the form is received will be used as the basis for applying the appropriate refund.<\/p><p>Applications for refunds are processed by CEPUTEC within 14 days from the date of application.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f62fd elementor-widget elementor-widget-heading\" data-id=\"c2f62fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Appealing refund decisions<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b16bb5 elementor-widget elementor-widget-text-editor\" data-id=\"3b16bb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Complete the <a href=\"http:\/\/ceputecmulti.sftw.com.au\/qld\/learner-resources\/\" rel=\"noopener\">Complaints and Appeals Form<\/a> and submit to <a href=\"mailto:enquiries@ceputec.edu.au\">qldtraining@ceputec.edu.au<\/a> within 30 days of the refund decision.<\/p><p>Note: The availability of CEPUTEC&#8217;s complaints and appeals policy and procedure does not remove your right to act under Australia&#8217;s consumer protection laws.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation policy Cancellation policy and Refunds Refunds Non-delivery of course\/training by CEPUTEC Tuition fees to be refunded in full if: The course is cancelled The course is postponed to a date that is untenable for the learner Based upon learner application To apply for a refund for any reason, please complete the Application for Refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2294","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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