{"id":1990,"date":"2021-05-16T01:51:59","date_gmt":"2021-05-16T01:51:59","guid":{"rendered":"http:\/\/ceputecmulti.sftw.com.au\/nsw\/?page_id=1990"},"modified":"2021-06-04T04:34:26","modified_gmt":"2021-06-04T04:34:26","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.ceputec.edu.au\/nsw\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1990\" class=\"elementor elementor-1990\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-251dee2c elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"251dee2c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10111464\" data-id=\"10111464\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-29b408bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29b408bd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-18562e68\" data-id=\"18562e68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d886e3 elementor-widget elementor-widget-heading\" data-id=\"2d886e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66893339 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66893339\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9b1856\" data-id=\"a9b1856\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13b2e97a elementor-widget elementor-widget-elementskit-heading\" data-id=\"13b2e97a\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Cancellation policy and Refunds<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571a301f elementor-widget elementor-widget-heading\" data-id=\"571a301f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f33436 elementor-widget elementor-widget-text-editor\" data-id=\"53f33436\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Non-delivery of course\/training by CEPUTEC<\/p><p>Tuition fees to be refunded in full if:<\/p><ul><li>The course is cancelled<\/li><li>The course is postponed to a date that is untenable for the learner<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e986d45 elementor-widget elementor-widget-heading\" data-id=\"7e986d45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Based upon learner application<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12cd931d elementor-widget elementor-widget-text-editor\" data-id=\"12cd931d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To apply for a refund for any reason, please complete the <a href=\"http:\/\/ceputecmulti.sftw.com.au\/nsw\/learner-resources\/\" rel=\"noopener\">Application for Refund form<\/a> that can be found under Learner Information and email it to <a href=\"mailto:enquiries@ceputec.edu.au\" data-wplink-edit=\"true\">nsw@ceputec.edu.au<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58038395 elementor-widget elementor-widget-heading\" data-id=\"58038395\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Non-refundable<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb7361a elementor-widget elementor-widget-text-editor\" data-id=\"1eb7361a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Tuition fees will not be refunded if:<\/p><ul><li>The learner has breached CEPUTEC&#8217;s policies to warrant an expulsion from the training course.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-619acec8 elementor-widget elementor-widget-heading\" data-id=\"619acec8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outline of course refunds<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f6d6ca elementor-widget elementor-widget-text-editor\" data-id=\"16f6d6ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tRefunds will be given to students who cancel based on the following:\n<table style=\"border-collapse: collapse;width: 100%\">\n<tbody>\n<tr>\n<td style=\"width: 50%\">10 or more working days\u2019 notice is given<\/td>\n<td style=\"width: 50%\">Full refund.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">4-9 working days\u2019 notice is given<\/td>\n<td style=\"width: 50%\">50% refund.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">Less than 4 working days\u2019 notice is given including \u2018no shows\u2019<\/td>\n<td style=\"width: 50%\">No refund.\n\n*$100 charge applies to PPTEU Members.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">Withdrawal after the course start date<\/td>\n<td style=\"width: 50%\">No refund of any paid and unused tuition fees. Refund of unused tuition fees due to extenuating circumstances may apply.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%\">Course withdrawn\/cancelled by CEPUTEC<\/td>\n<td style=\"width: 50%\">Full refund.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n*PPTEU Members (including family members) must provide card details at the time of enrolment to be authorised for a $100 charge. The $100 is not taken off the card at the time of enrolment. The card will only be charged if the member applies for a refund with less than 4 working days\u2019 notice or does not attend training.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0922f4 elementor-widget elementor-widget-heading\" data-id=\"d0922f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Extenuating circumstances<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d084bb elementor-widget elementor-widget-text-editor\" data-id=\"3d084bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Learners may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):<\/p><ul><li>Illness<\/li><li>Family or personal matters<\/li><li>Other extraordinary reasons<\/li><\/ul><p>Where evidence can be provided to support the Learners&#8217; circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Training Operations Manager and shall be assessed case by case.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feae135 elementor-widget elementor-widget-heading\" data-id=\"feae135\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Claiming a refund<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff2ee8 elementor-widget elementor-widget-text-editor\" data-id=\"6ff2ee8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Complete the <a href=\"http:\/\/ceputecmulti.sftw.com.au\/nsw\/learner-resources\/\" rel=\"noopener\">Application for Refund Form<\/a> and submit to <a href=\"mailto:enquiries@ceputec.edu.au\" data-wplink-edit=\"true\">nsw@ceputec.edu.au<\/a> as soon as practicable to inform CEPUTEC of your decision to withdraw.<\/p><p>Note: The time and date that the form is received will be used as the basis for applying the appropriate refund.<\/p><p>Applications for refunds are processed by CEPUTEC within 14 days from the date of application.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1ea63 elementor-widget elementor-widget-heading\" data-id=\"1c1ea63\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Appealing refund decisions<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08857cd elementor-widget elementor-widget-text-editor\" data-id=\"08857cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Complete the <a href=\"http:\/\/ceputecmulti.sftw.com.au\/nsw\/learner-resources\/\" rel=\"noopener\">Complaints and Appeals Form<\/a> and submit to <a href=\"mailto:enquiries@ceputec.edu.au\">nsw@ceputec.edu.au<\/a> within 30 days of the refund decision.<\/p><p>Note: The availability of CEPUTEC&#8217;s complaints and appeals policy and procedure does not remove your right to act under Australia&#8217;s consumer protection laws.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0008b94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0008b94\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-707070d\" data-id=\"707070d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97ccf9b elementor-widget elementor-widget-text-editor\" data-id=\"97ccf9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>CEPUTEC trades as:<\/strong> CEPU Plumbing Division Education and Training Centre (this is what will appear on your bank statement if you have transacted with us)\u00a0<\/p><p><strong>Registered business address:<\/strong> 6\/306 Albert Street, Brunswick VIC 3056 Australia<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation policy Cancellation policy and Refunds Refunds Non-delivery of course\/training by CEPUTEC Tuition fees to be refunded in full if: The course is cancelled The course is postponed to a date that is untenable for the learner Based upon learner application To apply for a refund for any reason, please complete the Application for Refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1990","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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